Terms & Conditions

1. Acceptance of Terms

By accessing or using Dragonfly Surprises services, you agree to be bound by these Terms and Conditions.

2. Bookings & Payments

All bookings are subject to availability. Payment must be made in advance to confirm your booking. We accept major credit cards, UPI, and bank transfers.

3. Cancellation Policy

• 30 days prior to the booking date, you can avail a full refund.
• Day 1 to day 29 — you receive a credit note valid for the next 3 months, usable on experiential dining only.
• Same-day and last-minute cancellations are not possible; 100% of the amount is charged on a non-refundable basis.
• Add-ons cannot be cancelled once confirmed.

4. Refund Policy

Approved refunds are returned to the original payment method, typically within 5–7 working days of approval. See our refund policy for detail.

5. Guest Responsibilities

Guests are responsible for providing accurate information and arriving on time for their scheduled experiences.

6. Limitation of Liability

Dragonfly Surprises shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services.

7. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Mumbai.

8. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website.

9. Contact

For questions about these terms, contact us at surprises@hoteldragonfly.in.